RETURN POLICY 

merchandise returns
We are confident you will love the merchandise you have purchased from the SkyHag Gift Terminal!  In the event the product you received is not exactly what you’d hoped for let us know, we want you happy and your complete satisfaction is our goal!
We handle returns and refunds on a case-by-case basis.  If you are not pleased with your order, let us know via email at info@skyhaggifts.com, we will make every attempt to resolve the problem.  If you must return an item, please email us with the reason(s) why, and we will notify you promptly on how to proceed.

Return Conditions
Credits will be refunded to you when the returned merchandise is received. Only the merchandise amount will be refunded after the SkyHag Gift Terminal has received the returned item(s).  Credits from returns will be refunded through PayPal to the original PayPal account through which original merchandise was ordered.  
All returns due to dissatisfaction must be made within 7 days of receipt, complete in its original packaging; merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Include the original packing slip with your reason for return, written directly on the packing slip. Send package via USPS priority within 7 days of receipt.  Items returned after 14 days from receipt are subject to a 20% restocking fee. No items will be accepted for return, for any reason after 30 days. Remember that the original shipping charges are not refundable, also all return shipping cost are the responsibility of the customer. 
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged to customer.

We have detailed most of our shipping information for your convenience on our home page tool bar. 

product damage
When you receive your packages(s), inspect them for damage.  If the package appears to have been mishandled during shipment and your merchandise is damaged a claim must be filed with UPS.  Please contact us immediately at info@skyhaggift.com and we will instruct you further.  If you receive damaged goods and the packaging is undamaged, again please contact us immediately and we will help resolve the situation.
All merchandise is covered by the shipper, but we at the SKYHAG GIFT TERMINAL want to resolve this misfortune to ensure our customers have a replacement in a timely manner.